go to the gnb menu go to the content

Inquiry

Samsung Electro-Mechanics listens to our customers
and will always strive to provide convenient service.

Frequently asked questions can be quickly checked at the FAQ.

Go to FAQ

Step 1. Select Category of Inquiry

Step 2. Make Inquiry

When sending a request to Samsung Electro-Mechanics, please specify the type of your request, including the model or category of your product for a faster.
A request that does not match its category may take longer to process, because another personnel has to be assigned to handle it.

Samsung Electro-Mechanics does not separately review idea proposals that had not requested by the company.
This is in order to protect the idea of the proposer as well as prevent any misunderstanding or disputes that may occur with regards to any product/technology/service developments completed or undertaken by Samsung Electro-Mechanics that may be similar in any aspect to the idea.
We ask for your understanding and ask that you do not submit any ideas as customer inquiries.

* Required Field

  • SELECT
    SELECT
    SELECT
  • SELECT
  • SELECT
  • -

    Ex) +1 31-1234-1234, +1 03112341234

  • Attachment

    • ※ jpg,jpeg,gif,png,bmp,doc,docx,hwp,xls,xlsx,zip,pdf files only
    • ※ Up to 5MB
    • ※ Please take extra precaution when attaching a file if it contains your personal information.
  • New

Consent to collection and use of personal data for service response to inquiries and requests(Required)

1. Purpose of Collecting Personal Information

Samsung Electro-Mechanics collects and uses your Personal Information to be used for the purpose of providing inquiry and request services. We will not disclose, sell, trade, or rent Personal Information without your prior consent, and in case the purpose of collecting and using personal information is altered, we will inform you of the changes and receive your agreement.

2. Terms of Retention and Usage of Personal Information

In principle your information will be immediately destroyed upon achievement of purpose of collecting personal information. However, the data is retained for one year to verify the data of the transmission history. Also, we are entitled to retain your personal information as provided by the relevant law.

3. Personal Information We Collect
  • Required Items : Country, First Name, Last Name, Company/Organization, Department, Contact Number, E-mail
  • Period of Retention : Store for 1 year and discard
  • Purpose of Collection : Service support for Technology inquiries and requests
  • Information Automatically Collected : IP (Internet Protocol), Cookies, Access log

※ You have the right to deny the collection and usage of your personal information. However, newsletters will not be delivered when disagreeing to the collection of personal information.

I have read the above and agree to the collection and use of personal information.

Consent to Collection and Use of Personal Information for Subscription to Newsletter(Optional)

1.Purpose of Collecting Personal Information

Samsung Electro-Mechanics Co., Ltd. (hereinafter referred to as "SEM") collect your email information to deliver reports or news published by SEM, and the collected personal information will not be used for any purpose other than the specified purpose, and in the event of any change in the purpose of the collection, you will be notified in advance for your consent.

2. Terms of Retention and Usage of Personal Information

When you apply to unsubscribe from the newsletter, your personal data will be destroyed without delay. If the retention of the information is required by other laws, personal information for which the term of retention and use has expired may be retained without being destroyed.

3. Personal Information We Collect
  • Item(s) : Email
  • Period of Retention : Until request of unsubscribe to newsletters
  • Purpose of Collection : To provide reports and news from Samsung Electro-Mechanics
  • Information Automatically Collected : IP(Internet Protocol), Cookies, Access log
4. Matters Concerning the Consignment of Personal Information Processing

The “sending of newsletters” is entrusted to and operated by an external professional company as shown below to perform the service. In accordance with related laws, such as the Personal Information Protection Act, the Company specifies in its agreement with the external service provider matters concerning the liabilities, such as the prohibition to use personal information for purposes other than those to perform the consigned service, technical and administrative protective measures, restrictions on re-consignment, management and supervision of the trustee, damages, etc., pursuant to related laws such as the Personal Information Protection Act, and we will notify you without delay in the event of any change in the details of the consignment or any change of the consignee.

Matters Concerning the Consignment of Personal Information Processing
Name of the Consignee Company

The Uber Creative

Representative Telephone Number

+82-2-517-5133

Consigned Work

Sending out newsletters, operation and maintenance of the website

Matters Concerning the Consignment of Personal Information Processing
Name of the Consignee Company

Samsung SDS Co., Ltd.
· Returstee : Salesforce.com

Representative Telephone Number

+82-2-6155-3114

Consigned Work

sending of newsletters focused on products/technology

※ You may refuse to accept the subscription to newsletters, and you may withdraw the consent at your will, even after your consent. Even if you refuse to agree, you will not be restricted from using the customer inquiry service. However, if you do not consent, you will not be able to receive the newsletters.

I have read the above contents and agree to the collection and use of my personal information including consent to receive advertising information.

5. Trans-border Transfer of Personal Information

The Company entrusts the sending of newsletters focused on products/technology to Samsung SDS (re-trustee: Salesforce.com) for service improvement, and details of the overseas transfer of personal information are as follows.

Trans-border Transfer of Personal Information
Item Description
Company receiving the transfer

Salesforce.com
- 415 Mission St., 3rd Floor, San Francisco, CA 94105, USA
- privacy@salesforce.com
- 1-844-287-7147

Country to the data is transferred Japan
Personal information item to be transferred Email address
Time of transfer When subscribing to newsletters
Method of transfer Data is transmitted through the network and stored on a cloud server
Purpose of use To send newsletters focused on products/technology
Retention and use period Until the unsubscription from newsletters

※ You have the right to refuse to consent to the crossborder transfer of your personal information above. If you do not agree, you cannot receive the newsletters.

I have read the above contents and agree to the crossborder transfer of my personal information.

I agree to receive the Samsung Electro-Mechanics newsletters.

Online Museum TOP