go to the gnb menu go to the content

質問する

サムスン電機はお客様のお言葉に耳を傾け
常に快適なサービスをご提供するため最善を尽くして参ります。

ホームお客様サポートお問い合わせ質問する

よくある質問はFAQを通してより早くご確認できます。

FAQへ

Step 1. 質問タイプの選択

Step 2. 質問する

認証書関連のご質問は、商品をご購入された代理店にまずご確認されますと、迅速なご回答を受けられます。

Sales Partners
サムスン電機のお客様からのご質問である場合、ご質問の区分を正確に選択して下さると、より迅速にご回答できます。
質問タイプがご質問された内容と異なる場合、ご回答を受けるまで多少時間がかかる可能性があるという点、予めご案内申し上げます。

サムスン電機は当社から公式要請を取っていないアイデアのご提案につきまして別途の検討は致しません。
これはご提案者のアイデアを保護すると共にご提出される内容がサムスン電機が開発したか若しくは開発中の製品・技術・サービスと類似している場合に発生し得る誤解や紛争を防ぐ為でございます。
この点につきましては広くご了承いただきたく思い、顧客お問合せを通じたアイデアのご提出はお控え下さるようお願い申し上げます。

* 必須入力項目

  • 選択
    選択
    選択
  • 選択
  • 選択
  • -

    Ex) +81 31-1234-1234, +81 03112341234

  • 添付ファイル

    • ※ jpg、jpeg、gif、png、bmp、doc、docx、hwp、xls、xlsx、zip、pdf 形式のみ
    • ※ ファイルのサイズは5MBまでアップロード可能
    • ※ ファイル添付時には個人情報にご注意下さい。
  • 更新

お問い合わせ等への対応のための個人情報収集・利用同意(必須)

1. Purpose of Collecting Personal Information

Samsung Electro-Mechanics collects and uses your Personal Information to be used for the purpose of providing inquiry and request services. We will not disclose, sell, trade, or rent Personal Information without your prior consent, and in case the purpose of collecting and using personal information is altered, we will inform you of the changes and receive your agreement.

2. Terms of Retention and Usage of Personal Information

In principle your information will be immediately destroyed upon achievement of purpose of collecting personal information. However, the data is retained for one year to verify the data of the transmission history. Also, we are entitled to retain your personal information as provided by the relevant law.

3. Personal Information We Collect
  • Required Items : Country, First Name, Last Name, Company/Organization, Department, Contact Number, E-mail
  • Period of Retention : Store for 1 year and discard
  • Purpose of Collection : Service support for Certificates inquiries and requests
  • Information Automatically Collected : IP (Internet Protocol), Cookies, Access log

※ You have the right to deny the collection and usage of your personal information. However, newsletters will not be delivered when disagreeing to the collection of personal information.

I have read the above and agree to the collection and use of personal information.

ニュースレターお申し込み用個人情報収集、ご利用同意(選択)

1.Purpose of Collecting Personal Information

Samsung Electro-Mechanics Co., Ltd. (hereinafter referred to as "SEM") collect your email information to deliver reports or news published by SEM, and the collected personal information will not be used for any purpose other than the specified purpose, and in the event of any change in the purpose of the collection, you will be notified in advance for your consent.

2. Terms of Retention and Usage of Personal Information

When you apply to unsubscribe from the newsletter, your personal data will be destroyed without delay. If the retention of the information is required by other laws, personal information for which the term of retention and use has expired may be retained without being destroyed.

3. Personal Information We Collect
  • Item(s) : Email
  • Period of Retention : Until request of unsubscribe to newsletters
  • Purpose of Collection : To provide reports and news from Samsung Electro-Mechanics
  • Information Automatically Collected : IP(Internet Protocol), Cookies, Access log
4. Matters Concerning the Consignment of Personal Information Processing

The “sending of newsletters” is entrusted to and operated by an external professional company as shown below to perform the service. In accordance with related laws, such as the Personal Information Protection Act, the Company specifies in its agreement with the external service provider matters concerning the liabilities, such as the prohibition to use personal information for purposes other than those to perform the consigned service, technical and administrative protective measures, restrictions on re-consignment, management and supervision of the trustee, damages, etc., pursuant to related laws such as the Personal Information Protection Act, and we will notify you without delay in the event of any change in the details of the consignment or any change of the consignee.

Matters Concerning the Consignment of Personal Information Processing
Name of the Consignee Company

The Uber Creative
Representative Telephone Number

+82-2-517-5133
Consigned Work

Sending out newsletters, operation and maintenance of the website

※ You may refuse to accept the subscription to newsletters, and you may withdraw the consent at your will, even after your consent. Even if you refuse to agree, you will not be restricted from using the customer inquiry service. However, if you do not consent, you will not be able to receive the newsletters.

I have read the above contents and agree to the collection and use of my personal information including consent to receive advertising information.

I agree to receive the Samsung Electro-Mechanics newsletters.

Submit
Online Museum TOP
ニュースレターを購読しますと、サムスン電機の最新ニュースをお届けします。

世界最高のトータル部品メーカであるサムスン電機の
生々しいニュースをお伝えします。

  • ニュースレターお申し込み用個人情報収集、ご利用同意 (広告・宣伝情報の受信に同意) 内容を見る

    1. Purpose of Collecting Personal Information

    Samsung Electro-Mechanics Co., Ltd. (hereinafter referred to as "SEM") collect your email information to deliver reports or news published by SEM, and the collected personal information will not be used for any purpose other than the specified purpose, and in the event of any change in the purpose of the collection, you will be notified in advance for your consent.

    2. Terms of Retention and Usage of Personal Information

    When you apply to unsubscribe from the newsletter, your personal data will be destroyed without delay. If the retention of the information is required by other laws, personal information for which the term of retention and use has expired may be retained without being destroyed.

    3. Personal Information We Collect
    • Item(s) : Email
    • Period of Retention : Until request of unsubscribe to newsletters
    • Purpose of Collection : To provide reports and news from Samsung Electro-Mechanics
    • Information Automatically Collected : IP(Internet Protocol), Cookies, Access log
    4. Matters Concerning the Consignment of Personal Information Processing

    The “sending of newsletters” is entrusted to and operated by an external professional company as shown below to perform the service. In accordance with related laws, such as the Personal Information Protection Act, the Company specifies in its agreement with the external service provider matters concerning the liabilities, such as the prohibition to use personal information for purposes other than those to perform the consigned service, technical and administrative protective measures, restrictions on re-consignment, management and supervision of the trustee, damages, etc., pursuant to related laws such as the Personal Information Protection Act, and SEM will notify you without delay in the event of any change in the details of the consignment or any change of the consignee.

    Matters Concerning the Consignment of Personal Information Processing
    Name of the Consignee Company The Uber Creative
    Representative Telephone Number +82-2-517-5133
    Consigned Work Sending out newsletters, operation and maintenance of the website

    ※ You have the right to refuse to consent to the collection and use of your personal data, and if you do not agree, you will not be able to receive the newsletter.

    I have read the above contents and agree to the collection and use of my personal information including consent to receive advertising information.

  • サムスン電機ニュースレターの受信に同意します。

ニュースレターお申し込み